bleeping student loan assholes...
I HATE dealing with 'customer service representatives', even though I am considered one myself. (Well, here they call us 'relationship consultants' but that's just a fancy name for someone who has to answer someone else's questions/rants.)
For weeks now, I've been trying to get the 411 on the whole details of my student loan. Not to bore anyone with the details, but I've got 4 of them, so they say, all because of a change in policy created in the glorious year of 2001. What this means is that I have to speak with 4 different loan service centres every time that I have a question. No wonder people flee the country after graduation, hiding behind an alternate identity. You'd think that there was some way to consolidate all loans into one large acct, but hell no... that would be like convenient.
I could go on and on about this, but the end result is, I'm not entirely sure where a figure totalling over 10,000 dollars is coming from and I really need an answer now. If it was a hundred dollars, I'd give in and pay the money rather than try to navigate the call centre switchboard, but 10 grand is a figure that I can't easily dismiss. I've been on the phone for more than 2 hours now, and I've just hit DANGER:CONTENTS MAY EXPLODE status. I don't know whether I should call it a day and go for an afternoon pint, or dial another 1800 number and give out my acct details for the (no shit) 27th time today. I've been transferred more than 5 times, have had my call dropped 3 times, and have hit dead ends on menu paths twice. And I've been cussing up a storm.
I have had it. I'm going to take a few deep, calming breaths and hope for the best. I swear that I'm not going to take it out on a total stranger, but I thought technology was supposed to be useful. If my call does not get resolved after this next phone call, I am going to have to do something.... as if I could, in this situation.